Information and Communication Technologies (ICT) has led to more productive organisations and societies that are capable of receiving, processing and transmitting increasingly faster vast amounts of information. The impact of ICT on social and organisational environments fosters several research efforts related to this topic. 

This issue presents three different approaches aiming at further enhancing organisational productivity through innovative ICT uses. The first approach, proposed by Juan D. Borrero and Estrella Gualda, describes a methodology to use Big Data from Social Web applications, showing the sort of results that this type of analysis can offer to social scientists. The second approach, by Duarte Duarte and Paula Ventura Martins, propose the extension of a process improvement model for higher education institutions. The final approach, presented by António Gonçalves, Marielba Zacarias and Pedro Sousa, describes a model to represent people's work interrelating transactions between business actors, combining concepts of Activity Theory and Enterprise Ontology.

Marielba Zacarias and Paula Martins